Terms of service

GENERAL TERMS AND CONDITIONS OF SALE

Last updated: August 2026

Welcome to Laura Bernal (hereinafter, "the Store"). Access to and use of this website, as well as the purchase of any of our products or services, implies full acceptance of these General Terms and Conditions of Sale.

1. PURPOSE

These terms and conditions govern the contractual sales relationship between "the Store" and the user (the "Customer") that is created when the Customer accepts the purchasing process on our website. They apply to all products and services offered, unless expressly stated otherwise.

This document (together with all documents referred to herein and all Policies or Legal Terms of our site) sets out and lists the terms under which this website (www.laura-bernal.com, www.laurabernal.es) may be used and products and services purchased on it (hereinafter, the "Terms"), regardless of the application, medium, digital platform, or device used to access it. We recommend that you carefully read these Terms and our Privacy and Cookies Policy ("Privacy and Cookies Policy") before using this site. By using this website or placing an order through it, you consent to be bound by these Terms and our Privacy and Cookies Policy, so if you do not agree with all of the Terms and the Privacy and Cookies Policy, you must not use this website.

If you have any questions regarding the Terms or the Privacy and Cookies Policy, you may consult the Privacy and Cookies Policy documents on our site and contact us through our contact channels.

If you have any questions regarding our gift card, please consult the Gift Card section on our site, which sets out its terms. If you contract our exclusive Personal Image and Styling Advisory service, we recommend that you review the terms of use on that service's product page. If you wish to join our community "Mujeres Laura Bernal, Mujeres que vuelan alto," we recommend exploring the section on our site relating to our affiliate program to discover our privileges, services, exclusive experiences policy, and terms of use.

This contract may be formalized, at your choice, in any of the languages in which the terms are available on this website, but the Spanish version will always prevail in the event of discrepancies due to possible errors (beyond our control) in translation.

2. IDENTIFICATION DATA

The sale of items through this website is carried out under the trade name LAURA BERNAL by BC4 EVOLUTION, S.L., Tax ID (CIF): B-01630086, with registered address at Calle Aldebarán, nº 56, P.I. La Estrella, Molina de Segura (Murcia), and registration with the Commercial Registry of Murcia, Volume 3449, Folio 169, Page MU-101979, entry 1, with contact email: info@laura-bernal.com.

3. CAPACITY TO CONTRACT

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to contract.

4. DATA PROTECTION AND YOUR VISITS TO THIS WEBSITE

The processing of the information or personal data you provide us with will be handled in accordance with our Privacy Policy and Cookies Policy and in compliance with the General Data Protection Regulation (GDPR) and the LOPDGDD (Spanish Organic Law on Data Protection). For more information, please consult our aforementioned Privacy and Cookies Policies.

By using this website, you consent to the processing of such information and data and declare that all information or data you provide us with is truthful and corresponds to reality.

We will handle your data with the utmost care and confidentiality. Every customer declares that they are informed of the current lack of reliability of the Internet network, especially in terms of data transmission security, non-guaranteed continuity of access to the site, non-guaranteed performance in terms of volume and speed of data transmission, and the spread of viruses. BC4 EVOLUTION S.L. advises each customer of the need to implement security measures on their computer, mobile device, or laptop to prevent the spread of viruses.

5. USE OF THIS WEBSITE

By using this website and placing orders through this page, you agree to:

Use this website only to place legally valid orders or inquiries.
Not place fraudulent or false orders. If it is considered that such an order has been placed, we are authorized to cancel it and report it to the relevant authorities.
Provide us with your email address, postal address, or other contact details truthfully. Likewise, you consent that we may use this information to contact you if necessary (see our Privacy Policy).
If you do not provide us with all the information we need, we will not be able to process your order.

We reserve the right to deny you access to our website or cancel your account if your behavior constitutes a breach of applicable regulations or these "Terms."

6. PURCHASING PROCESS

The Customer selects the desired products, size, and available color, and adds them to the cart.
Before completing the purchase, an order summary is shown (products, quantities, total price including Value Added Tax, and shipping costs).
By confirming the order and making payment, the Customer accepts these terms.
The Store will send an order summary email to the address provided.
Subsequently, availability of the merchandise for shipping will be checked, and you will receive shipping notification — this is the moment, when you receive the Shipping Confirmation, at which your order is confirmed.

The information contained in these Terms and the details contained on this website do not constitute an offer of sale, but an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.

To place an order, you must follow the online purchasing procedure and confirm payment. After this, you will automatically receive an email acknowledging receipt of your order (the "Automated Order Confirmation"). Please note that this does not mean your order has been accepted; it is an automatic communication requiring review by our team and constitutes an offer you make to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed via an email confirming that the product is being shipped (the "Shipping Confirmation," which is the legitimate confirmation of the order). The contract for the purchase of a product between you and us (the "Contract") will be formalized only when we send you the "Shipping Confirmation." Only the products listed in the "Shipping Confirmation" will be subject to the Contract. We are not obligated to supply any product that may have been ordered until we confirm its shipment in a "Shipping Confirmation."

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. Although we will make every effort to always process all orders, exceptional circumstances may arise that require us to refuse to process an order after having sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or any third party for withdrawing any product from this website, regardless of whether such product has been sold, for removing or modifying any material or content on the website, or for refusing to process an order once we have sent the Order Confirmation.

The Customer acknowledges and accepts that our Order recording systems constitute proof of the transactions carried out between our company and the Customer. The Customer acknowledges and accepts that by purchasing and using this site, they accept all of our General Terms and Conditions of Sale. To this effect, the Customer acknowledges and accepts that computerized data kept on our company's servers under reasonable conditions of security and integrity will be considered, irrefutably, as proof of acceptance of the terms of these General Terms and proof of the transactions carried out between our company and the Customer. Our company will archive Purchase Orders and invoices on a reliable and durable medium. Consequently, except in the case of manifest error by our company proven by the Customer, the Customer may not dispute the admissibility, validity, or evidentiary value of these General Terms and the content of the Order, under any provision that specifies that certain documents must be drafted or signed to constitute evidence. Therefore, the elements considered constitute evidence and, if our company presents them as forms of evidence in any legal proceeding or otherwise, they shall be admissible, valid, and enforceable in the same manner, under the same conditions, and with the same evidentiary weight as any document established, received, or kept in writing.

7. CORRECTION OF ERRORS

If you detect that an error has occurred when entering your personal data during registration as a user of this website, you may modify it in the "Profile" section of your account.

In any case, you may correct errors related to personal data provided during the purchase process by contacting customer service, as well as exercise the right of rectification set out in our Privacy and Cookies Policy at info@laura-bernal.com.

This website displays confirmation windows at various points in the purchasing process that will not allow you to proceed with the order if the data in these sections has not been provided correctly. Likewise, this website provides details of all items you have added to your cart during the purchasing process, so that, before making payment, you may modify your order details.

If you detect an error in your order after completing the payment process, you must contact us immediately at the email address mentioned above to correct the error.

8. COOKIES

When visiting the site, data about Customers' browsing may be stored in files called "cookies" that are installed on your device (computer, tablet, or smartphone). We recommend visiting our Privacy Policy and Cookies Policy sections.

Our company uses these "cookies" to facilitate navigation on the site and recognize Customers' browsers when connected to the Site.

These "cookies" are used to:

establish attendance statistics (number of visits, pages viewed, abandonment during the order process, etc.);
adapt the presentation of the Site to the display preferences of devices;
store data entered into forms, manage and protect access to reserved and personal spaces such as the customer account, and manage the Order cart.

Our company reserves the right to install "cookies" on the Customer's computer during visits to our page. A "cookie" is a small file sent to the customer's computer and stored on its hard drive. If the Customer is registered on our site, their computer will store an identifying "cookie" that will save time on each new visit to our site, as it will remember the Customer's email address. A "cookie" does not identify the Customer but rather serves to indicate any previous visit by the Customer to the Site to help our company personalize its services.

The Customer may configure settings to disable "cookies" and prevent them from being installed on their computer without their express consent. Any configuration set by the Customer may modify Internet browsing and access conditions to certain Site services that require the use of "cookies." The Customer may express and modify their wishes regarding "cookies" at any time, through the means described below.

The Site uses software applications from third parties that allow the Customer to share Site content with other people or let those people know their opinion about Site content (social networks such as Facebook, "Google+," "Instagram," etc.). When the Customer views a Site page with a "Share" or "Like" button, their browser establishes a direct connection with the servers of the relevant social network. If connected to the social network during browsing, these application buttons allow linking of viewed pages to their account. If the Customer interacts through "plug-ins," for example by clicking the "Like" button or leaving a comment, the corresponding information will be transmitted to the relevant social network and published on their account. If the Customer does not want social networks to link information collected through the Site to their account, they should log out of the relevant social network before visiting the Site. Our company is not responsible in any way for the content or operation of any social network, including those linked to the Site.

9. AVAILABILITY AND CHARACTERISTICS OF PRODUCTS

All orders are subject to product availability. If difficulties arise regarding the supply of products or if items are out of stock, we will inform you of other substitute products that may interest you, or if you are not interested in them, we will refund any amount you may have paid.

The products and services available for sale are those listed on the Site. Offers are valid while visible on the Site. They are offered subject to the availability information shown on our page.

Our company reserves the right to withdraw from sale, at any time, any item or service present on the Site and/or to replace or modify any information associated with the items and services listed on this Site.

The characteristics of the goods and services sold on the Site (photographs, graphic design, and descriptions of Items, etc.) are provided for informational purposes and may vary over time. They are not contractual.

The Customer should only take into account the image of the item that appears on the product page at the time of the Order.

In the event of substantial errors or serious omissions in the description of an Item, our company's liability is limited to reimbursement of the price and shipping costs, in the event the customer decides to return those items.

10. SHIPPING AND DELIVERY TIMES

Spain: estimated delivery time of 2 to 12 business days.
European Union: estimated time of 2 to 30 business days.
International: estimated time of 7 to 30 business days.

These times are approximate and may vary due to causes beyond "the Store's" control (carrier issues, customs, fortuitous events, force majeure, etc.).

We recommend periodically consulting the document regarding our Shipping Policy on our site for more updated details on shipping, its costs, and conditions.

11. DELIVERY

Before finalizing the order, you must select the delivery method that best suits your needs. Unless otherwise agreed, we will ship your order with the products listed in each Shipping Confirmation without undue delay and no later than 30 calendar days from the date of the Order Confirmation.

Please note that circumstances arising from product customization, or unforeseen or extraordinary circumstances, geographic areas, fortuitous events, force majeure, promotional or holiday periods, may affect the delivery date.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. Please note, in any case, that except in exceptional circumstances, we do not make home deliveries on Saturdays or Sundays, except in the case of the digital gift card, which will be delivered virtually on the date you indicate.

For the purposes of these Terms, "delivery" or the order being "delivered" is understood to occur at the moment the carrier delivers the package at the agreed delivery address, to you or a third party indicated by you, or to the person who attends the carrier at the indicated address (persons at your home, workplace, doorman, neighbor, family member, friend, etc.) who immediately acquires material possession of the products.

The Customer is informed that it is their responsibility to correctly specify all the data necessary for the proper shipping and delivery of their Order (access code, stairway number, specific elevator, access specification in gated communities with security control, for example).

If the delivery address specified by the Customer is invalid and this results in the return of the package because it was not received at the indicated address, the costs of resending the package to the new address will be borne by the Customer.

Every delivery is considered made at the time the package is made available to the Customer by the carrier, either at the agreed address or at its facilities if so agreed, taking full effect from the date of availability. Our company will not be responsible for delays in delivery due solely to the Customer's unavailability or delay in collection from the carrier's premises.

If, due to the same Order, the delivery dates of several Items vary, the delivery date will be based on the date furthest from the order date.

The virtual gift card will be deemed delivered in accordance with the Gift Card Terms of Use and, in any case, on the date it is sent to the email address you provided. We recommend reading the Gift Card Terms in the Gift Card section.

12. IMPOSSIBILITY OF DELIVERY

If it is impossible for us to deliver your order, we will attempt to leave it at the concierge or security booth if your residence offers such services. If not, your order will be returned to our warehouse, with the resulting shipping and return costs being your responsibility. If you will not typically be present or there will be no one at the agreed location, please contact us by email at the time of purchase to arrange delivery elsewhere (subject to payment of new shipping and management costs with the carrier) or to arrange pickup at the carrier's premises. Each failed delivery or pickup attempt will incur a cost to the customer. We recommend reading the document regarding our Shipping Policy.

If the order has not been delivered for reasons not attributable to us, we will contact you and, if fifteen (15) days pass from when we make the item available to you without you collecting it or if you refuse to receive it, it will be considered abandoned. In this case, no refund will be made to the customer.

For more information, you can contact us through info@laura-bernal.com.

This clause does not apply to the virtual gift card, nor will it apply in relation to the Services and Experiences offered on our page.

13. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS

The Customer assumes full and exclusive responsibility for the risks related to the Items from the moment of delivery to them or to a third party (doorman, family member, employee, security booth staff, etc.) at the agreed address. In the event of impossibility of delivery, the shipping, return, and carrier management costs will be charged to the customer.

You will acquire ownership of the products when we receive full payment of all amounts owed in relation to them, including shipping costs, or upon delivery (if this occurs at a later time).

14. PRE-ORDER (MADE-TO-ORDER PRODUCTS)

In the case of purchasing pre-order products, these made-to-order products will be delivered to the address you select within the timeframes indicated on our website.

Please note that some of these items are subject to longer delivery times, which will be shown on the website at the time of ordering, and in any case, will be delivered within a maximum period of 45 days from the date of the Order Confirmation.

In the case of mixed orders composed of products from the regular purchasing process and pre-order products ("Mixed Orders"), the items will have been ordered by you in the same order but may be delivered separately and at different times.

Once the pre-order products have been prepared, we will contact you to inform you that they are being shipped ("Shipping Confirmation").

Regarding pre-order/made-to-order orders, please remember to review our Legal and Contractual Returns and Withdrawal Policy.

15. PRICE, VALUE ADDED TAX, INVOICING, AND PAYMENT

All prices shown on the website include applicable Value Added Tax (hereinafter, VAT).

Product prices do not include shipping costs (transport, packaging, and package preparation according to current rates).

The amount of shipping costs, when not free, will be shown in a breakdown on the Site before completing the purchase, according to the rates in effect at the time in our Shipping Policy.

The price of products will be that shown on our website at any given time, except in the event of a manifest error. Although we try to ensure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of any product you have already ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and any amounts paid by you will be refunded in full.

We are not obligated to supply any product at the incorrect lower price (even if we have sent you the Shipping Confirmation) if the pricing error could reasonably have been recognized by you as an incorrect price (taking into account the prices of other items of similar category on our site).

"The Store" reserves the right to change the prices of items and shipping costs at any time, but (except as established above in the case of errors beyond our control) any changes will not affect orders for which we have already sent you a Shipping Confirmation.

Any new tax or contribution, especially environmental, may be passed on in the sale price of the Items.

Once you have chosen all the items you wish to purchase, they will be added to your cart, and the next step will be to process the order and make payment. To do so, you must follow the steps of the purchasing process, filling in or checking the information requested at each step. During the purchasing process, before making payment, you may modify your order details. In addition, if you are a registered user, you have access to a detailed breakdown of orders placed in the "Orders" section of your account. We recommend creating an account to enjoy all the privileges of having a "Profile" on our site and for the convenience of access, rectification, and tracking of your orders in the "Orders" section.

Our online store operates under a single final price policy, so the price of products is the same regardless of the destination territory; only shipping costs change.

In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of items will be understood to be located within the Spanish VAT application territory if the delivery address is within Spanish territory, except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item involved.

For shipments to the Peninsula and Balearic Islands, the price includes the corresponding VAT.

For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT pursuant to Article 21 of Law 37/1992, without prejudice to the application of corresponding taxes and tariffs in accordance with regulations in force in each of these territories.

Therefore, in accordance with the above regulations, for shipments to the Canary Islands, Ceuta, and Melilla, sales are exempt from VAT, with the taxable base adjusted to maintain the same final sale price.

Shipping costs cover exclusively transport and export customs procedures. Therefore, any local tax (IGIC in the Canary Islands, IPSI in Ceuta and Melilla), import customs duty, or customs clearance/management cost at destination is not included in the price and must be paid in full by the buyer upon delivery of the package.

In the case of international shipments, shipping costs cover exclusively transport and export customs procedures. Any other tax besides VAT, or any customs cost or management cost or local tax for goods entry, or import tax or tariff at destination, in any country, will always be borne by and charged to the customer.

You may use as payment methods Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Bizum credit/debit cards (subject to the availability and operation of each banking entity and its app), or defer payment with Klarna. You may also pay all or part of the price of your purchase with a gift card or a code received through a refund.

By authorizing payment, you confirm that the credit card is yours or that you are the legitimate holder of the payment method or legitimate holder of the gift card or refund code.

Credit cards will be subject to checks and authorizations by the issuing entity; if such entity does not authorize the payment, we will not be responsible for any delay or lack of delivery, and we will not be able to formalize any contract with you.

All transactions are processed through secure and encrypted payment gateways:

SSL/TLS Certificate — the entire store (including checkout) is encrypted via HTTPS, so data travels encrypted between the customer's browser and the server.
PCI DSS (Level 1) Compliance — The store never stores card data — when someone pays, card data goes directly to Shopify Payments (or whichever gateway: PayPal, etc.), and is not stored in the store's database.
3D Secure / SCA Authentication — Shopify Payments applies the strong authentication required by European regulations (PSD2) when the customer's bank requires it (the step where the bank asks to confirm the payment with a code or the bank's app).

Our company retains ownership of the items until full payment of the price, which the customer acknowledges and accepts.

You expressly authorize us to issue the invoice in electronic format, although you may indicate at any time your wish to receive a paper invoice, in which case we will issue and send the invoice in that format. Our commitment to the environment and reducing our carbon footprint allows us to invite you to avoid paper.

16. POSSIBILITY OF PURCHASE BY UNREGISTERED USERS AND ACCOUNT CREATION

This website also allows purchases through the guest checkout functionality.

In this purchasing mode, you will only be asked for the data essential to process your order.

In a pop-up, in the site's footer, and during the purchasing process, you will be given the option to register as a user or continue as an unregistered user. We recommend registering as a user for a better shopping experience, access to all information related to your purchases or returns, free shipping costs, and many more advantages, privileges, and exclusive services.

Every adult Customer may freely and at no cost create a customer account.

To create a customer account, the Customer must fill out the form provided in "My Account" with their identification details. This account is strictly personal and allows you to identify yourself before validating any Order.

When creating the customer account, the Customer enters the data that allows their identification under their own full responsibility, control, and direction, and undertakes to provide complete, accurate, and up-to-date data, and not to usurp the identity of a third party, nor mask or alter their age.

When creating a Customer Account, the Customer chooses their username (email) and password. If the username specified is already taken, the system will indicate that another must be chosen. Usernames and passwords are personal and confidential. The Customer is solely responsible for this information. The Customer undertakes to keep their password secret and not disclose it under any circumstances.

In case of suspected use of the username and password by a third party, the Customer must attempt to change their password and, if unable, notify our company immediately so we can do so and/or opt to close their customer account and issue a new one.

17. FORTUITOUS EVENT, FORCE MAJEURE, AND EVENTS BEYOND OUR CONTROL

We will not be liable for any breach or delay in fulfilling any of the obligations assumed by our company (including, among others, execution, shipping, and delivery of orders) when this results from a fortuitous event or is due to events beyond our reasonable control ("Force Majeure Event").

Force Majeure Events shall include any act, event, non-performance, omission, or accident beyond our reasonable control, including, among others, the following:

a. Strikes, lockouts, or other labor action. b. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparation for war. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster. d. Impossibility of using trains, ships, airplanes, motor transport, or other means of transport, public or private. e. Impossibility of using public or private telecommunications systems. f. Strikes, failures, or accidents in maritime, river, postal, or any other type of transport. g. Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

Obligations will be understood to be suspended during the period the Force Majeure Event continues, and we will have an extension of the deadline to fulfill such obligations for a period equal to that of the Force Majeure Event. We will assume fulfillment of the obligations suspended during the Force Majeure provided that, after it ends, there is no substantial change in our circumstances or those of the industry, suppliers, sector, or country, and it is possible, after such events, to resume fulfilling our obligations. We will make all reasonable efforts to end the Force Majeure Event or to find a solution allowing us to fulfill our obligations despite the Force Majeure Event, but we cannot be held liable, except for the reimbursement of the price of merchandise charged but not shipped to the customer, if the delivery obligation ultimately cannot be fulfilled once the new deadline expires after the Force Majeure ends. Our liability for any other possible indirect damage is expressly excluded.

18. CHANGES, LEGAL RIGHT OF WITHDRAWAL, CONTRACTUAL RIGHT OF WITHDRAWAL, AND REFUND

18.1 EXCHANGES

The Customer has a period of 15 calendar days from receipt of the order to request an exchange of item, size, or color.

Requirements:

The maximum period of 15 calendar days from the date of receipt must not be exceeded.
The garment must retain its original labeling and packaging, be unused, and in perfect condition.
Exchanges of made-to-order, custom-made, or altered/repaired garments are not accepted.
In exceptional circumstances, exchanges may be handled via store credit.
All exchanges must be collected by our company's shipping agency provider. Package shipping managed directly by the Customer is not authorized and its cost will be borne by the Customer. In the Canary Islands, Ceuta, Melilla, and internationally, if the courier requests an additional payment upon collection, this will be deducted from the refund amount owed to the Customer.

Cost of exchange:

Mainland Spain: Free (LAURA BERNAL covers the return and shipping of the first exchange; from the second exchange onward, €14.99 charged to the Customer)
Balearic Islands and Portugal: €14.99 (no additional charges for return or new shipment)
Canary Islands, Ceuta, Melilla, and rest of countries: €21.99. Direct exchange is not managed: the Customer must make a return and place a new order.

How to request an exchange (home pickup):

Write to info@laura-bernal.com indicating your order number, the item you wish to exchange, your order email, and a contact phone number, specifying whether you prefer us to call you in the morning or afternoon. Exchanges are not managed through the website.
Indicate the new garment, size, or color you want, or if you prefer we advise you; we will contact you by email, WhatsApp, or phone personally.
Confirm the pickup and delivery address, and leave the package ready with its original packaging within a maximum of 24-48 hours from when the exchange is arranged with you.
Prepare the package with the information we require and with the garment in perfect condition and with all its original labeling and packaging.
At the time of pickup, the carrier will collect the package with the item to be returned and hand over the new one on the spot.

Pickup is carried out during the day without a guaranteed time slot, so we recommend indicating an address where someone will be available to deliver and receive the package, or a doorman, employee, or family member.

We recommend periodically reviewing our exchange costs and conditions in the "Request Exchanges" section of our page.

18.2 LEGAL RIGHT OF WITHDRAWAL

If you are contracting as a consumer and user, you may withdraw from this contract at any time within 14 calendar days from the date of delivery of your order. This withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, received the package. This right does not apply when the subject of the order is any of the products for which the right of withdrawal is expressly excluded in this point, in the Common Provisions, or in any of the clauses of these "Terms," nor in the case of products excluded under current legislation. Excluded from this right of withdrawal are all personalized items and services, items or services modified or adapted to customer requirements, made-to-order goods or services, custom-made items, pre-order orders, garments with alterations or repairs, etc.

This withdrawal policy does not apply to the gift card, the amount of which will not be refunded under any circumstances. The gift card has no expiration limit.

In case of withdrawal, you will be refunded the price paid for the returned products after we receive them and our quality control department confirms that the products have actually been received, meet the requirements to be returned to our company, are in perfect condition, and adequately retain their original packaging.

In the event of withdrawal on your part, we will refund all payments received from you, including basic shipping costs within Spain (if you had previously paid them), with the exception of additional costs resulting from failed deliveries or your choice of a delivery method other than the least costly standard delivery method we offer in Spain, without undue delay and in any case no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will process such refund using the same payment method used for the initial transaction, unless you indicate otherwise, expressly specifying the payment method through which you wish the refund to be made. You will not incur any cost as a result of the refund. Notwithstanding the above, we will withhold the refund until we have received the goods and our quality control department has been able to verify that the garments have actually been received in perfect condition at our facilities, and that they are unused, unwashed, without stains or snags, in perfect condition, with their original labeling and complete original packaging (hanger, bag, and original box). You must bear the direct cost of returning the goods for which you exercise the right of withdrawal, unless you choose free delivery at our Atelier.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You will bear the direct costs of returning the product when you do not use the free method (Delivery at Atelier).

To withdraw, you must exercise your right of withdrawal by email notification to info@laura.bernal.com, within the 14-calendar-day period. To exercise the right of withdrawal, the item must be unused, unwashed, without stains or snags, in perfect condition, with its original labeling and complete original packaging (hanger, bag, and original box), and you must have notified us before 14 days at info@laura-bernal.com, attaching the completed form below:

"I hereby inform you that I withdraw from my sales contract for the following goods: Ordered on/received on (dd/mm/yyyy): Consumer's name: Consumer's address: Order number: Date:"

To meet the withdrawal deadline, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding deadline expires.

18.3 CONTRACTUAL RIGHT OF WITHDRAWAL (RETURNS)

In accordance with current consumer regulations, the Customer has a period of 15 calendar days from delivery of the order (a longer period than that established by Law) to request the return of products.

This regulation does not apply to the gift card, the amount of which will not be refunded under any circumstances. The gift card has no expiration limit.

Products or services excluded from the right of withdrawal, or excluded from the right of return in the "Request a Return" section or in our Refund Policy, may not be returned. We recommend consulting our Refund Policy and the "Request a Return" section.

Exchanges/returns of made-to-order or altered garments, personalized items or services, custom products or services, or those excluded from the right of withdrawal, are not accepted. Please review our "Request a Return" and "Request an Exchange" sections to know which garments do not allow exchange or return. No refund will be made if the product has been used beyond mere opening, or if it has suffered any damage or is in poor condition, so you must be careful with the products while they are in your possession.

In the exceptional case of possible pickup at a store or shipping agency, if you do not collect the order at the time of the delivery notification, the 15-day period will begin to run from when the order arrived at the store.

In case of return, you will be refunded the price paid for the returned products. We will arrange the pickup of your return with the carrier, but you will bear the direct costs of returning the product, except when you make the return through any of the free methods mentioned in this Contract (Delivery at Atelier).

After receiving and examining the item, we will inform you whether you are entitled to a refund of amounts paid.

Return requests are made through the Returns Form.

Requirements:

Maximum period of 15 calendar days from the date of delivery must not be exceeded.
The garment must retain its labeling and all its original packaging (hanger, box, and bag), be unused, unwashed, without stains or snags, and in perfect condition.
The garment must retain its labeling (cardboard tag, woven label, interior label) and all its original packaging (hanger, box, and bag), be unused, unwashed, without stains or snags, and in perfect condition.
Returns of made-to-order, pre-order, custom-made, or altered/repaired garments are not accepted.
Returns from different order numbers cannot be combined in the same package.
All returns from national territory must be collected by our company's shipping agency provider; shipping managed directly by the Customer will be at their expense and we will not be held responsible. In the Canary Islands, Ceuta, Melilla, and internationally, if the courier requests a payment upon delivery, this will be deducted from the corresponding return amount.

Cost of return:

Mainland Spain: €8.99
Balearic Islands: €14.99
Canary Islands, Ceuta, Melilla, United Kingdom, and Europe: €21.99. If you wish to return a product delivered to the Canary Islands, Ceuta, or Melilla, please consult our "Request a Return" section and our Refund Policy and write to us at info@laura-bernal.com. The same applies to the United Kingdom and Europe.
Rest of the world (international): approximate average cost of €149.99, to be confirmed depending on the pickup country. If you wish to make an international return of a product, please consult our "Request a Return" section and our Refund Policy and write to us at info@laura-bernal.com.

Under no circumstances will our company bear costs derived from customs, management, taxes, or local fees; any such amount will be deducted from the corresponding refund for the order. Return shipments managed directly by the Customer without express written authorization from our company are not valid and will be at the customer's expense if carried out.

Return at the Atelier is free.

18.4 RETURNS OF DEFECTIVE PRODUCTS

Given our strict and rigorous individualized quality control of each item, it is highly unlikely that a product leaving our company presents a manufacturing defect. It would never be shipped if even the slightest defect were detected, given our strict quality control policy. In cases where you believe that, at the time of delivery, the product does not conform to what was stipulated in the contract, you must contact us immediately at info@laura-bernal.com.

We will carefully examine the returned product — unused, unwashed, without stains or snags, and with its complete original labeling and packaging — and will inform you by email, within a reasonable period, whether a refund or replacement applies (as applicable). The refund or replacement of the item will be made, if it is determined that it has a defect attributable to us, as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the replacement of the non-conforming item applies, or, if not available in stock, its exchange for another item or its refund.

Amounts paid for products returned due to a flaw or defect, when this actually exists according to our company's quality control, will be refunded in full, including delivery costs incurred to deliver the item to you and the costs you incurred to return it to us. The refund will be made using the same payment method used for the purchase.

18.5 COMMON PROVISIONS

You will not have the right to withdraw from the contract when its subject is any of the following products:

Personalized items and services, made-to-order garments and services, pre-order items, custom-made garments, or those on which alterations or repairs have been made.
Sealed items that have been unsealed after delivery.
Goods sealed for health or hygiene reasons that have been unsealed after delivery.
Items that have been used, washed, snagged, or stained while trying on or handling, that do not have their labeling (cardboard tag, woven label, and interior labels) and original packaging (hanger, bag, and original box), or that are not in perfect condition.
Other legally established exceptions.

Your right to withdraw from the contract applies exclusively to products returned in the same condition in which you received them. No refund will be made if the product has been used beyond mere opening, nor for products that are not in the same condition in which they were delivered or that have suffered any damage. Remember that you must be careful with the product(s) while in your possession. Please, as indicated in the previous paragraph, remember to return the item using or including all its original wrapping, instructions, and other accompanying documents.

18.6 REFUND

Once the items you request to return have been received and it has been verified that all requirements (mentioned in any of the clauses of this document and those cited therein) are met to admit the return, our company will refund the corresponding order amount. From this amount, the return cost indicated in section 18.3 and in our "Request a Return" section will be deducted, as well as, where applicable, any customs, management, tax, or local fee costs that had to be assumed. The refund will be made within a maximum period of 30 calendar days from receipt and verification that the return is appropriate, using the same payment method used for the purchase, or failing that, store credit if the refund is not possible.

After examining the item, we will inform you whether you are entitled to a refund of amounts paid. The refund will be made as soon as possible and, in any case, within 30 days from the date you informed us of your intention to withdraw. However, we may extend this period and withhold the refund until we have received the goods and our quality control department has been able to reliably verify that the garments have been received at our facilities, are in perfect condition with their complete original labeling and packaging, and that all requirements necessary to accept the return are met. The refund will always be made using the same payment method you used to pay for the purchase.

We will arrange the collection of the items, but you will bear the cost of returning the products to us, as indicated above. If you have any questions, you may contact us at info@laura-bernal.com.

Please note that if you decide to return items to us freight collect, which is not authorized by us, we are authorized to charge you all management, transport, tax, or fee costs we may incur. We will not accept any liability for a package sent by you when the damage is due to causes not attributable to us. Likewise, remember that you will be responsible for the contents of the return package when you use any of the return options on your own. In the event of an error in the contents of the return package not attributable to our company, we are authorized to pass on the corresponding costs to you if it is possible to manage the return of the package to your attention.

Please note that, once the order has been delivered, in the event of exercising the legal or contractual right of withdrawal, when you arrange the transport yourself — without such service having been offered by us — we cannot assume the risk of the returned package when it concerns causes not attributable to us.

If we receive an item outside the stipulated period, in poor condition, with incorrect contents, or that, in short, does not meet the characteristics required to withdraw from the contract, you will not be entitled to a refund of amounts. We will contact you and, if two (2) months pass from when we make the item available to you without you collecting it or if you refuse to receive it, we will not be held responsible for it and it will be considered abandoned. We are authorized to pass on the corresponding costs to you if it is possible to manage the return of the package to your attention.

If, after inspection upon arrival at our facilities, any of the return requirements are not met, the return will ultimately not be approved and the customer may collect the product again at their own expense.

19. LEGAL WARRANTY OF CONFORMITY

We offer warranties on the products we market through this website, under the terms legally established for each type of product, responding, therefore, for any lack of conformity that manifests within three years from delivery of the product.

Products are understood to conform to the contract as long as (i) they match the description we have made and possess the qualities we have presented on this website, (ii) they are fit for the purposes for which products of the same type are ordinarily intended, and (iii) they present the quality and performance usually expected of a product of the same type that can be reasonably expected. In this regard, if any product does not conform to the contract, you must inform us immediately through the email address info@laura-bernal.com.

The products we manufacture and sell are handmade and artisanal products, and this is our hallmark; therefore, they are products in which no two are ever exactly identical, and they may often present the variable characteristics of hand-sewn garments and natural materials used in their manufacture. These characteristics, such as variation in finishes, texture, and color, will not be considered defects or flaws. On the contrary, since handmade garments are a hallmark of luxury and excellence and our identity, their presence must be expected and appreciated. We select only the highest quality products, but the variable characteristics of human craftsmanship are inevitable and must be accepted as part of the individual, characteristic appearance of the product. It should also be noted that any product made in denim-style fabric may release color with use, friction, and washing, and this will never be a defect or flaw, but rather an inherent property of this type of fabric, so we recommend always washing separately and never using with light-colored clothing, footwear, bags, etc., nor sitting on light-colored seats.

Our commercial warranty will not apply when the issue may be due to misuse, wear from use and washing, friction, poor garment care, dry cleaning or ironing, stains, failure to exercise due diligence, snags caused by jewelry/costume jewelry or bags, or color changes caused by use, washing, mixing with other colors or with items that bleed color, etc. If the product shows a lack of conformity, the Customer may request its repair, replacement, or termination of the contract, under the legally established terms.

Our commercial warranty will not affect the rights recognized to the user by current legislation.

20. LIABILITY AND EXEMPTION FROM LIABILITY

Our company reserves the right to modify the information contained on this Site at any time and without prior notice.

Our company undertakes to describe the Items sold on the Site as accurately as possible and to ensure, under the best possible conditions, the updating of published data. Our company cannot guarantee the accuracy, precision, or completeness of the information offered to Customers on the Site and will not be liable for non-substantial differences between the presentation photographs of Items on the Site, the texts and illustrations, and the Items purchased.

The Customer acknowledges and accepts that Item prices may vary between the Site and physical points of sale, and that under no circumstances will this price difference give rise to a request for full or partial refund of Items purchased either on the Site or at points of sale.

The Store is not responsible for:

Evident typographical errors in prices or descriptions.
Delays or incidents arising from external transport services or impossibility of delivery due to force majeure such as severe storms (DANAs), floods, fires, or pandemics.
Improper or fraudulent use of the website by third parties.

Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product.

However, and except as otherwise provided by law, we will not accept any liability for the following losses, regardless of their origin:

(i) loss of income or sales; (ii) loss of business; (iii) loss of profit or contracts; (iv) loss of anticipated savings; (v) loss of data; and (vi) loss of management time or office hours.

Due to the open nature of this website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website, unless expressly established otherwise on it. In general, users must make proper use of the site, in accordance with the above conditions and terms, without our being liable as owners for improper use.

Our company attempts to minimize the risk of viruses and similar software, and unauthorized content in its information systems. Despite this, the User is aware that they must adopt their own security measures in their applications, aimed at minimizing damage caused by unauthorized software, viruses, trojans, and any class of malware, exempting our company from any liability that may arise from the presence of malware in the processes enabled on this website.

Our company will not be responsible for possible technical deficiencies. We will not be liable in any case for alterations in service caused by failures in the electrical network, data connection network, server, or any other services.

Regarding third-party access to your system, BC4 EVOLUTION S.L. will adopt the necessary technical precautions to protect the data and information accessed, but we will not be responsible for third-party actions that, by violating established security measures, access said data.

All product descriptions, information, and materials appearing on this website are provided as-is and without express or implied warranties.

To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded with respect to consumers and users.

The provisions of this clause will not affect your legal rights as a consumer and user, nor your right to withdraw from the Contract.

21. INDUSTRIAL AND INTELLECTUAL PROPERTY

Our company and its legitimate holders are the exclusive owners of the industrial property and intellectual property rights:

of the Items and designs offered on the Site,
of the trademarks associated with the Items,
of the Site, especially its structure, organization, and titling of its sections, the visual and graphic identity, its design, ergonomics, functions, programs, texts, animated or still images, sounds, know-how, garment and product designs, videos, original ideas, and graphics, and any other element contained on the Site,
of the databases, their structure, and content, designed and managed by our company for the purposes of publishing the Site,
of all design elements of the Site, both graphic and technical,
of the names, acronyms, logos, colors, graphics, or any other sign that may be used, made, or implemented by our company.

All content on the website (texts, images, designs, logos, brand) is the property of LAURA BERNAL, our company, or third parties who have authorized its use, and is protected by intellectual and industrial property regulations. Its total or partial reproduction without express authorization is prohibited.

Consequently, it is prohibited to reproduce, directly or indirectly, by any means, the elements indicated in the preceding paragraphs, as well as to alter the trademarks, patents, names, acronyms, logos, colors, graphics, or other signs appearing in elements available on the Site, and, more generally, to use or exploit these elements by any third party outside our company's ownership.

Any use, unless expressly authorized in writing by our company, will constitute an infringement of copyright punishable under intellectual property law, as well as an infringement of protected industrial property.

You acknowledge and agree that all copyright, trademarks, garment designs, and other industrial and intellectual property rights over written, visual, or programming materials or content provided as part of the website belong to us at all times, or to those who have licensed us their use. You may use such material only in the manner we expressly authorize. This will not prevent you from using this website to the extent necessary to view information about your order or contact details, but you are prohibited from disposing of our images, logo, or any other type of information. In this regard, remember that reproduction or use, whether total or partial, of these elements is only authorized for informational purposes for personal and private use, and reproduction and use of photos, designs, prints, digital files, or photocopies for other purposes is expressly prohibited.

Under no circumstances is the Customer authorized to download or modify, wholly or partially, this Site. This Site or any part of it may not be reproduced, copied, sold, or exploited for commercial or professional purposes by any person, company, or platform other than ours and that of its legitimate holders.

The Customer must not use techniques that allow copying a trademark, logo, or any other information (especially images, text, and layouts) owned by our company.

In case of infringement of industrial or intellectual property, appropriate legal action will be taken against users or platforms that commit such infringements, and accounts committing any type of infringement will be closed.

The structure, design, and presentation of the elements available on this website (graphics, images, photographs, videos, samples and materials appearing therein, industrial technologies, files, logos, color combinations, content, texts, and any element susceptible to protection) are protected by intellectual and industrial property rights owned by our company. Reproduction, transformation, distribution, public communication, making available to the public, and, in general, any other form of exploitation, whether partial or total, of the elements referred to in the preceding paragraph is prohibited. Their publication on other websites or in other digital or print media requires our express consent and, in any case, must include explicit reference to the ownership of the aforementioned intellectual property rights of our company.

Nor is the use of distinctive signs (trademarks, trade names) permitted, except with express authorization from our company or the legitimate holders.

Unless expressly authorized by our company, linking to "deep pages," "framing," and any other similar manipulation is not permitted. Links must always be to the main page or homepage of the website www.laura-bernal.com or www.laurabernal.es.

22. LINKS FROM OUR WEBSITE AND TO OUR WEBSITE

In the event that our website contains links to other websites and third-party materials, such links are provided for informational purposes only, and we have no control over the content of such websites or materials. Therefore, we accept no liability for any damage or loss arising from their use.

Any creation of hyperlinks to the Site's home page, or any other page of the Site, is subject to our company's prior written authorization. Internet users wishing to introduce links from their own websites to our Website must comply with all the conditions detailed below, and ignorance of these does not exempt them from liability arising from the Law. THE USE OF OUR IMAGES, TEXTS, AUDIOVISUAL MATERIAL, LOGOS, OR CONTENT OF ANY KIND ON PAGES OTHER THAN OUR OWN IS EXPRESSLY PROHIBITED. Only linking to our home or main page is permitted, never the use on other platforms, websites, or social networks of our information, designs, images, logo, or any type of content available on our websites.

Our company authorizes the Customer, on a non-exclusive basis and revocable with immediate effect, to create a hyperlink pointing to the home page of our Site, provided the link does not represent a misleading, false, derogatory, illegitimate message, or one that could harm the Items, our company, or any of our registered trademarks, our reputation, or our image, and provided it does not suggest that such content belongs to platforms, companies, or organizations other than ours.

In no case will the creation of this hyperlink be our company's responsibility, for any reason.

The link will only link to the home page of the Website but may not reproduce it in any way (online links, copying of texts, graphics, etc.). It shall in all cases be prohibited, in accordance with applicable legislation in force at any given time, to establish frames of any kind that envelop the Website or allow viewing of its content through Internet addresses other than those of the Website and, in any case, when viewed together with content unrelated to the Website in such a way that: (I) it produces, or may produce, error, confusion, or deception among users regarding the true origin of the service or Content; (II) it constitutes an act of unfair comparison or imitation; (III) it serves to take advantage of the reputation and prestige of LAURA BERNAL's trademark; or (IV) it is prohibited in any other way by applicable legislation.

No false, inaccurate, or incorrect statements about BC4 EVOLUTION S.L. or LAURA BERNAL, its address, employees, customers, or the quality of the services it provides will be made from the page containing the link.

Under no circumstances will it be stated on the page where the link is located that our company or LAURA BERNAL has given its consent for the insertion of the link, or that it otherwise sponsors, collaborates with, verifies, or supervises the sender's services.

The use of any denominative, graphic, or mixed trademark, logo, or any other distinctive sign of BC4 EVOLUTION S.L. or LAURA BERNAL within the sender's page is prohibited, except in cases permitted by law or expressly authorized by our company, and provided that, in these cases, a direct link to the Website is allowed in the manner established in this clause.

The page establishing the link must strictly comply with the law and may not, in any case, dispose of or link to content of its own or third parties that: (I) is illegal, harmful, or contrary to morality and good customs (pornographic, violent, racist, etc.); (II) induces or may induce in the User the false belief that our company subscribes to, endorses, adheres to, or in any way supports the ideas, statements, or expressions, legal or illegal, of the sender; (III) is inappropriate or irrelevant to our company's activity in view of the location, content, and subject matter of the sender's Website. Likewise, the User will refrain from including on the Website any hyperlink (hereinafter, "link") directed to a Website containing information or content that is illegal, contrary to generally accepted morality and good customs, and public order.

23. VIRUSES, PIRACY, AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs, or any other technologically harmful or damaging program or material. You will not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database related to our website. You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

Breach of this clause could result in the commission of offenses defined under applicable regulations. We will report any breach of such regulations to the competent authorities and cooperate with them to discover the attacker's identity and take appropriate action against them.

Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data, or materials as a result of using this website or downloading content from it or from sites to which it redirects. We remind you of the importance of protecting the security of your applications whenever you use the Internet.

24. WRITTEN COMMUNICATIONS, VERBAL COMMUNICATIONS, AND NOTIFICATIONS

Although applicable regulations require that part of the information or communications we send you be in writing, by using this website, you accept that most such communications with us will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you consent to using this electronic means of communication and acknowledge that any contract, notification, information, and other communications we send you electronically meet the legal requirements of being in writing. This condition will not affect your rights recognized by law.

There may be cases in which the information or communications we provide are made verbally (by phone or in person). Generally, this data will be consistent with the information provided on this website and in these Terms, and we will attempt to leave a written record of verbal communications provided you have given us a WhatsApp number. If such a written record of an alleged exchange of verbal information is not kept, it will be considered human error, without giving rise to future claims or compensation to the extent legally permitted. This condition will not affect your rights recognized by law.

Our company may send Customers commercial offers by email, SMS, phone, or the set of web spaces run by our company or any of its affiliates on social networks, subject to prior acceptance. The Customer has the right to opt out, at no cost, of commercial prospecting mailings by sending an email to info@laura-bernal.com.

In accordance with the above clauses and unless otherwise stipulated, we may send you communications either to the email or to the phone number you provided when placing an order.

Notifications will be understood to have been received and correctly made by us when it can be proven that the email address, as well as the phone number, correspond to the data specified by the recipient.

Likewise, notifications you send us must be sent through info@laura-bernal.com.

25. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The contract is binding on both you and us, as well as on our respective successors, assigns, and beneficiaries. You may not transmit, assign, encumber, or otherwise transfer a contract or any of the rights or obligations arising from it without having obtained our prior written consent.

We may transmit, assign, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations arising from it at any time during its validity. For the avoidance of doubt, such transmissions, assignments, encumbrances, or other transfers will not affect the rights that, as a consumer, you have recognized by law, nor will they annul, reduce, or otherwise limit the warranties, express or implied, we may have granted you.

Your permission will be understood to be automatically granted, and you guarantee authorship and/or ownership of the image, and that no other entities have ownership rights over it, when you tag or mention us on your social networks, or when you send us, through our social networks, by email or WhatsApp, your image with a garment, product, or service of LAURA BERNAL. You grant our company non-exclusive and irrevocable commercial rights to reproduce the image in any form (including, but not limited to, video, Internet posting, reproduction, exhibition, email, publication, and distribution), whether through our own services or through third-party services, worldwide, in any existing or future medium, without restriction or limitation. You agree that your image may be used by our company in its original version or accompanied by illustrations, cartoons, subtitles, videos, artwork, materials, textures, or other photographs. Our company undertakes to make reasonable efforts to try to give you credit for your photo or provide a link to your Instagram account; however, you accept that such credit is not mandatory and your permission to use your image does not depend on such recognition being granted.

You waive any right to inspect and/or approve the finished work in which the image will be used, as well as its advertising reproduction and the uses that may be made of such material. Additionally, you waive any claim to royalties in relation to your image or our finished work.

Finally, you agree that if any point, or any portion of any point established in this document, is determined invalid under any law, then it will be considered omitted only to that extent, and the rest of this Image Rights Request Agreement will remain in full force and effect. This Image Rights Request Agreement will be governed by the laws of Spain.

If you do not agree with these terms, we fully understand, and no further action is required other than sending an email to info@laura-bernal.com indicating that you do not agree with it. We will not make new publications using your image from that date onward, but we will still be delighted to see you as part of @modalaurabernal, and we look forward to seeing the new photos you publish on your profile, exclusively, without our making any use of them.

If you have any questions, you may contact us at the email address indicated above.

26. WAIVER

Our failure to require strict compliance on your part with any of the obligations assumed by you under a contract or these "Terms," or our failure to exercise any rights or actions that may correspond to us under said contract or the "Terms," will not constitute a waiver or limitation of such rights or actions, nor will it exempt you from complying with such obligations.

No waiver by us of a specific right or action will constitute a waiver of other rights or actions arising from a contract or the "Terms." No waiver by us of any of these "Terms" or of rights or actions arising from a contract will take effect unless expressly established as a waiver, and formalized and communicated to you in writing.

27. PARTIAL NULLITY

If any of these "Terms" or any provision of a contract is declared null and void by a final ruling issued by a competent authority, the remaining terms and conditions will remain in force, unaffected by such declaration of nullity.

28. APPLICABLE LAW AND JURISDICTION

These "Terms" and any document expressly referred to herein constitute the entire agreement between you and us regarding their subject matter and supersede any other prior agreement, arrangement, or promise made between you and us, whether verbally or in writing.

You and we acknowledge having agreed to enter into a contract without relying on any statement or promise made by the other party or that may be inferred from any statement or writing in the negotiations conducted by both parties before it, except as expressly stated in these "Terms."

Neither you nor we will have any action against any inaccurate statement made by the other party, whether verbal or written, prior to the date of this contract (unless such inaccurate statement was made fraudulently), and the only action available to the other party will be for breach of contract in accordance with the provisions of these "Terms."

We reserve the right to modify these "Terms." Modifications introduced will not have retroactive effect but will apply immediately. We recommend reviewing this page periodically.

If you do not agree with the modifications introduced, we recommend you do not use our website.

The use of our website and the contracts for the purchase of products and services through this website will be governed by Spanish law.

Any dispute arising from or related to the use of the website or such contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights recognized to you as such by current legislation.

In the event of discrepancies or errors in the translation of this contract, the language that will prevail for its interpretation will always be Spanish.

29. COMMENTS, SUGGESTIONS, OUT-OF-COURT DISPUTE RESOLUTION, AND ARBITRATION SYSTEM

Your comments and suggestions are always welcome at info@laura-bernal.com.

In accordance with Law 7/2017, of November 2, on alternative dispute resolution in consumer matters, we inform our users that our company always seeks to resolve any incident directly and amicably. The Customer may submit complaints or claims by contacting us at info@laura-bernal.com. Your comments will be addressed by our customer service department as promptly as possible, and in any case within the legally established period.

If the complaint is not resolved satisfactorily through this channel, we inform you that this company is formally affiliated with the Consumer Arbitration System of the Region of Murcia, through the corresponding public offer of adherence managed by the Autonomous Community of the Region of Murcia (Procedure 721).

Consequently, if a dispute arises that we have not been able to resolve directly, the consumer has the right to go to the Consumer Arbitration Board of the Region of Murcia to submit the case to a free, binding, and impartial arbitration procedure. Likewise, for disputes arising from electronic contracting, the consumer may go to the official online dispute resolution mechanisms validated by the Spanish Ministry of Consumer Affairs.

29. CONTACT

For any questions regarding these terms, you may write to us at info@laura-bernal.com. This email is provided so that you may send us comments, suggestions, inquiries, complaints, or claims you deem appropriate, and to allow easy and direct access to the identification data of BC4 EVOLUTION S.L. as the company marketing the goods and services.

For more information, please consult the "Contact" section of the website.

Company name: BC4 EVOLUTION, S.L. (trade name LAURA BERNAL)

Tax ID (CIF): B-01630086

Address: C/ Aldebarán, nº 56, Buzón 38, Polígono Industrial La Estrella, Molina de Segura (Murcia)

Commercial Registry: Murcia, Volume 3449, Folio 169, Page MU-101979, entry 1

Email: info@laura-bernal.com