You have 15 calendar days from the date you received your package to make any exchanges.

Do not exceed a maximum of 15 calendar days from the date of receipt.

The garment must have its original tags and packaging, must be unused, and be in perfect condition.

Changes are not accepted for custom-made garments or garments with alterations and repairs.

In exceptional circumstances, changes may be managed through store credit.

All exchanges must be collected by our transport agency. The cost of shipping packages sent directly by the customer is not authorized and will be at their expense. In the case of the Canary Islands, Ceuta, Melilla, and internationally, if the courier delivering the package requests any payment, this will be deducted from the amount that may be due to the customer.

For the customer, an exchange is much more economical than a return and a new shipment.

PENINSULAR SPAIN: EXCHANGES ARE FREE. LAURA BERNAL covers the return costs and the shipping costs of the first exchange; subsequent exchanges are at the customer's expense, costing €14.99 each.

BALEARIC ISLANDS AND PORTUGAL: The cost of an exchange is €14.99. You will not be charged for the return or the new shipment.

CANARY ISLANDS, CEUTA, MELILLA, AND REST OF COUNTRIES: The customer must make a return and place a new order to obtain the desired product.

Home collection:

1. If you wish to make a change in size, color, or item, email us at info@laura-bernal.com stating your order number, the item you wish to change, your order email address, and the phone number where you want us to contact you. Indicate if you prefer us to call you in the morning or in the afternoon, and we will manage it for you personally. Changes are not available on our website.

2. Choose the new garment: you can change the size, color, or select another product available on the website. Let us know in your email what change you want to make if you already know, or indicate if you want us to advise you on the change, and we will contact you via email, WhatsApp, or phone personally.

3. Confirm the address where we will collect and deliver, and have the package ready in its original packaging for collection within a maximum period of 24-48 hours from when we have arranged the change with you.

4. Prepare the package with the return delivery note (you will receive everything by email) and its original packaging.

5. Receive the new garment at the time of collection: the carrier will collect the item to be returned and deliver the new one at the same time.

VERY IMPORTANT: you must have the package ready within a maximum period of 24-48 hours from when we arrange the change with you, and hand it over when they come to collect it so that they can give you the new package at the same time.

Remember that collection takes place during the day, with no guaranteed time slot, so indicate an address where there are people who can receive and hand over the package.

Yes, within 15 calendar days from the date of receipt of the new item. A maximum of two exchanges per item and per order are allowed.

No exchanges or returns are accepted for custom-made garments, tailor-made garments, or garments with alterations. Returns are not accepted for accessories or garments purchased at private physical sales or brand in-person events. All garments that have been custom-made, made to order, or personalized, that have been used, washed, snagged, or stained during fitting, that do not have their original tag, hanger, bag, and box, or that are not in perfect condition, will not be eligible for any type of exchange.

At our company, we strive to offer you a safe and satisfactory shopping experience. To prevent fraudulent activities and protect both our customers and the integrity of our system, we monitor transactions. If we detect recurrent returns or exchanges, or those deemed fraudulent—at our discretion—we reserve the right to limit exchanges or even close accounts that may be misusing the service. If this applies to you, we will contact you beforehand to inform you of the situation.