Shipping policy

DOMESTIC SHIPPING

Free shipping

Home delivery: Free shipping in Spain (Mainland) on orders over €149.

Home delivery: Free shipping in Spain (Balearic Islands) and Portugal on orders over €299.

Delivery times, shipping costs, and return costs

  • MAINLAND SPAIN: Home delivery has an estimated delivery time of 2–7 business days. Shipping costs €8.99. The return cost is €8.99 for any customer on the Mainland.
  • SPAIN (BALEARIC ISLANDS) AND PORTUGAL: Home delivery has an estimated delivery time of 2–10 business days. Shipping costs €14.99. The return cost is €14.99 for any customer in the Balearic Islands and Portugal.
  • SPAIN — CANARY ISLANDS, CEUTA, AND MELILLA: Home delivery has an estimated delivery time of 3–12 business days. Shipping costs €21.99. Any customs costs, taxes, or local duties required to receive or return the package will be the responsibility of the customer who placed the order. The return cost is €21.99.

Please note that deliveries and delivery times only apply on business days, and you should provide a delivery address where someone will be readily available to receive the package.

Remember to keep our original packaging if you think you might need to return an item, since the courier will only collect the package and will not provide any packaging — the garment must reach us in perfect condition.

Shipping options may vary depending on the delivery address, the date and time you place your order, and product availability.

During certain special periods of the year — for example, the Christmas period (December 8 to January 8), Black Friday, and the month of August — delivery times may be longer than usual, and we cannot be held responsible for any resulting delays.

INTERNATIONAL SHIPPING

  • UNITED KINGDOM: Home delivery has an estimated delivery time of 2–30 business days. Shipping costs €21.99. The return cost is €21.99 for any customer in the United Kingdom. Our company is not responsible for any additional costs beyond shipping, and any customs costs, taxes, or local duties required to receive or return the package will be the responsibility of the customer who placed the order.
  • EUROPE: Home delivery has an estimated delivery time of 2–30 business days. Shipping costs €21.99. The return cost is €21.99 for any customer in Europe.
  • INTERNATIONAL* (excluding EUROPE and the UNITED KINGDOM): Home delivery has an estimated delivery time of 7–30 business days. Shipping costs approximately €149.99, depending on the package's volume and weight. In this case, before shipping your package, our company will contact you to let you know if there is a higher or additional cost beyond shipping. Any customs costs, taxes, or local duties required to receive or return the package will be the responsibility of the customer who placed the order. The return cost is approximately €149.99 for any international customer.

INTERNATIONAL* includes: Switzerland, Saudi Arabia, Qatar, Kuwait, Jordan, Lebanon, United Arab Emirates (Abu Dhabi and Dubai), Japan, Australia, New Zealand, Equatorial Guinea, Gabon, Guatemala, Mexico, Argentina, Brazil, Colombia, Ecuador, Costa Rica, Dominican Republic, Panama, Bolivia, Chile, Peru, Paraguay, Uruguay, Puerto Rico, Russia, United States.

SPECIAL CONDITIONS FOR INTERNATIONAL SHIPMENTS

Delivery times

Orders with an international destination will be delivered within an estimated period of 14 to 30 business days from order confirmation, which may exceptionally be extended depending on customs processing times and shipping operations at the destination.

The times indicated are for guidance only and are counted in business days, excluding weekends and public holidays. Due to the current geopolitical situation, some international shipments may experience delays.

IMPORTANT: Our company does not cover customs costs for any of its orders. We will not be held responsible for any failure or delay in shipments due to causes beyond our control. If delivery is refused, rejected, or the order is returned to Spain, our company will deduct any customs costs, handling fees, or other costs or duties incurred from any refund owed to the customer.

Geographic limitations

The company reserves the right to restrict or cancel shipments to certain countries or regions experiencing conflict, political instability, logistical restrictions, or operational limitations on the part of shipping providers. In these cases, the order will not be allowed to proceed or, failing that, it will be canceled and refunded.

Shipping conditions and external factors

The customer acknowledges and accepts that international shipments are subject to the intervention of third parties, including but not limited to:

  • Customs authorities
  • International shipping companies and local logistics operators
  • Security checks and inspection procedures
  • Strikes, natural disasters, changes in the geopolitical situation, etc.

Accordingly, our company will not be responsible for delays arising from any external factor, including natural disasters, customs holds, inspections, logistical incidents, or delays in final delivery.

Incidents

In the event of a significant delay or delivery incident, the company will not be held responsible, but will actively track the shipment and provide the customer with the information available, committing to help resolve any incident to the best of its ability.