What is the maximum return period?
You have 15 calendar days from the delivery of your package to make any returns.
What are the requirements for making a return?
Do not exceed a maximum of 15 calendar days from the delivery date.
The garment must have its tag and all its original packaging (hanger, box, and bag), be unused, and in perfect condition.
Returns of custom-made, pre-order, or altered garments are not accepted.
Returns with different order numbers cannot be combined in one package.
All returns made from national territory must be collected by our transport agency. The cost of shipping for returns managed directly by the customer will be borne by them.
In the case of the Canary Islands, Ceuta, Melilla, and international shipments, if the courier delivering the package requests any payment, this will be deducted from the refund amount corresponding to that order.
What is the cost of a return?
Returns from Peninsula and Balearic Islands
The cost of return is 8.99 EUR for any customer in SPAIN (PENINSULA), and items from different orders cannot be combined in a single return.
The cost of return is 14.99 EUR for any customer in the BALEARIC ISLANDS, and items that do not belong to the same order cannot be combined in a single return.
Returns from the Canary Islands, Ceuta and Melilla, United Kingdom, and Europe
In this case, you must request the return by email at info@laura-bernal.com and we will tell you how to proceed.
Returns from the CANARY ISLANDS, CEUTA, MELILLA, UNITED KINGDOM, PORTUGAL, AND EUROPE have a cost of 21.99 EUR. Once the return is requested, we will provide you with the label details and the establishment where you can drop it off. Our company is not responsible for any customs costs or management fees, taxes, or local charges. In the case of the Canary Islands, Ceuta, Melilla, the United Kingdom, and any international country, if the courier delivering the package requests any payment, or if there are any customs costs, management fees, taxes, or local charges, these will be deducted from the refund amount for the corresponding order.
The cost of shipping for returns managed directly by customers is not valid without our express written authorization, but will be borne by the customer if they send them.
International Returns
For international returns, please write to info@laura-bernal.com. The average cost of return is approximately 149.99 EUR, but you must confirm the country of collection so we can confirm it. In the case of an international return that incurs additional costs for taxes, customs, management fees, or local charges when the package is delivered to our facilities, our company will not be responsible for the payment, and any additional costs will be deducted from the refund amount.
How do I make a return?
- Fill out the return web form
Fill out the following form and complete the requested information. Follow the steps provided.
- Prepare your package
Print the return slip (you will receive it by email upon completing the request process). Remember that once we send you the return slip for your return request, the package must be ready at the address you provided within a maximum of 48 hours.
Package the items you wish to return in their original packaging. Don't forget to include the return slip.
- Hand over the garments to the carrier at the chosen location
The carrier will collect the package at the address you provide when requesting your return. We cannot guarantee the time slot in which the carrier will arrive. Since each time the carrier attempts to collect the package, even if you don't hand it over, they charge a shipping fee, and therefore this fee is borne by the customer as an additional cost of the return, it is VERY IMPORTANT that you request collection at a location where the package can be collected throughout the day (from 9 am to 7 pm). If you do not have a location available for full-day collection, it is best to deposit it yourself at the carrier's office that we will indicate, to avoid additional costs and exceeding the 48-hour deadline for handing over the return. To be able to deliver to the transport agency, we must authorize it in response to your prior email requesting this option. Write to us at info@laura-bernal.com with your order number, your return details, phone number, address, and locality. Write to us and we will tell you the nearest point to your locality to drop off the package.